Order protection
The 72-Hour Guarantee
For 72 hours after delivery is confirmed, the coins from your order are covered. If they go missing and you didn't spend or move them, you get a redelivery or a refund.
Covered
- Order coins that vanish from your club within 72 hours while unspent
- A delivery that ends with fewer coins than you paid for
- An order that starts but can't be finished on our side
Not covered
- Coins you spent, traded or moved after delivery
- Account changes made by other people
- Problems caused by logging in during delivery
- Claims made after the 72 hours
When the clock starts
The 72 hours start when the order page confirms delivery is complete, not when you pay. For a batched order that's after the last batch.
Claims
How to make a claim
Have your order number ready.
Live chat any hour, or [email protected].
Order number, platform and checkout email.
A screenshot of your current coin balance.
Redelivery or a refund to the original payment.
Why the guarantee exists
An order means trusting someone with your club for a while. The guarantee is our side of that: we stand behind the coins we delivered for 72 hours. It covers the coins in the order, not extra compensation and not your EA account for unrelated reasons.
What to keep
Keep your order number, the checkout email and a note of your balance right after delivery until the window closes. With those, a claim takes minutes rather than a long back and forth. Money-back rules for other cases are in the refund policy.
Ready to fill your FC 27 club?
Pick a platform and an amount, pay in dollars, and Comfort Trade does the rest. Most orders land within 10–45 minutes, backed by a 72-hour guarantee.